Campground Cancellation Guideline
Campground Specific Cancellation Policy
RV & Tent Sites: If you cancel before 7 days (by 3:00 PM) of your arrival, you will be refunded minus a $20.00 administrative fee. If you cancel within 7 days (after 3:00 PM) of your arrival date or fail to show up, you will lose one night. During holiday weekends, you will lose the full amount paid.
Sleeping Cabins & Deluxe Cottages: If you cancel before 14 days (by 3:00 PM) of your arrival date, you will be refunded minus a $20.00 administrative fee. If you cancel within 14 days (after 3:00 PM) of your arrival date or fail to show up, you will lose one night. During holiday weekends, you will lose the full amount paid.
Monthly: Monthly reservations require a deposit of $150.00. If you cancel before 30 days (by 3:00 PM) of your arrival date, you will be refunded minus a $20.00 administrative fee. If you cancel within 30 days (after 3:00 PM) of your arrival date or fail to show up, you will lose the $150.00 deposit.
Golf Carts: The same cancellation policy applies as sites.
Switching Weeks & Weekends: The same policy applies as cancellations.
Early Checkouts: No refunds are available for early checkouts.
Email notifications of cancellations will not be accepted.
National Cancellation Guideline
Cancellation Policy:
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
- RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival.
- Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival.
For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
- Reservations made after these deadlines require nonrefundable deposits.
- Cancellations made after the deadlines will result in forfeiture of the full deposit.
- No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
- No refunds are given on or after the arrival date.
- Refunds will be processed using the original credit/debit card, with no exceptions.
- The cancellation policy may be amended during a Regional/National travel disruption.
- Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.