KOA Cancellation Policy Update Coming October 2024

KOA Cancellation Policy Update Coming October 2024

New KOA Cancellation Policy – Effective October 1, 2024

We’re updating our cancellation policy to better support both our campgrounds and our loyal guests. Here’s what you need to know:


What’s Changing?

Cancellation Window:

  - For tent and RV sites, the cancellation window is moving from 48 hours to 7 days.

  - For cabins and accommodations, it will change from 7 days to 14 days.


Cancellation Fee:

  - The administrative fee will increase from $10 to $20.


How It Works:

- If you cancel your reservation **outside the cancellation window**, you’ll receive a refund minus the $20 administrative fee.

- If you cancel **within the cancellation window**, the deposit will be forfeited.


KOA Rewards VIP Guests:

- You’ll continue to enjoy waived cancellation fees if you cancel ahead of the window. This means more than 7 days in advance for tent/RV sites and more than 14 days for accommodations.


Other Important Information:

- If you made a reservation before October 1, 2024, the old cancellation policy still applies.

- Holiday and special event reservations may have specific cancellation guidelines, just as before.

- To cancel, simply call the campground front desk.

- No refunds are provided for no-shows, early checkouts, or natural discomforts.

More details are on the way from KOA! We appreciate your understanding and look forward to welcoming you on your next adventure.

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