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New KOA Cancellation Policy – Effective October 1, 2024
We’re updating our cancellation policy to better support both our campgrounds and our loyal guests. Here’s what you need to know:
What’s Changing?
Cancellation Window:
- For tent and RV sites, the cancellation window is moving from 48 hours to 7 days.
- For cabins and accommodations, it will change from 7 days to 14 days.
Cancellation Fee:
- The administrative fee will increase from $10 to $20.
How It Works:
- If you cancel your reservation **outside the cancellation window**, you’ll receive a refund minus the $20 administrative fee.
- If you cancel **within the cancellation window**, the deposit will be forfeited.
KOA Rewards VIP Guests:
- You’ll continue to enjoy waived cancellation fees if you cancel ahead of the window. This means more than 7 days in advance for tent/RV sites and more than 14 days for accommodations.
Other Important Information:
- If you made a reservation before October 1, 2024, the old cancellation policy still applies.
- Holiday and special event reservations may have specific cancellation guidelines, just as before.
- To cancel, simply call the campground front desk.
- No refunds are provided for no-shows, early checkouts, or natural discomforts.
More details are on the way from KOA! We appreciate your understanding and look forward to welcoming you on your next adventure.
That doesn't mean this area has to always be empty. When you start reviewing camping options, your history will display here to help compare sites and find the best stay. You will be able to share your stay information with friends or family and save it for a later time if you have a KOA Account.
Make checkout easy by booking all your reservations at once. Add your sites from different campgrounds into your shopping cart* and then choose checkout.