Carbondale / Crystal River KOA Holiday General Information

We understand that life is full of surprises and unforeseen circumstances. If you do need to change or cancel your reservation with us, please call us at 970-963-2341. Note - we can only change or cancel your reservation by speaking with you - no emails or texts accepted for cancellations. All reservations made require a deposit to guarantee a site, you must adhere to the cancellation policy below or your one night deposit will be forfeited. Please note, because[b][b][b] we are located in the Rocky Mountains, weather and road closures cannot be used as a reason for cancellation. [/b][/b][/b]
Our Change/Cancellation policy is as follows: A $20 administrative cancellation fee is charged to all reservations made within the allowed times by 4 p.m. by telephone call only at 970-963-2341. 

• RV & TENTS and AIRSTREAM & TEEPEE:  7 days before your arrival date.
  
• CABINS: 14 days before your arrival date
  

HOLIDAY change/cancellation policy is as follows:

• RV SITES & AIRSTREAM & TEEPEE: 14 days before your arrival date.
  
• TENT SITES:  7 days before your arrival date.
  
• CABINS: 30 days before your arrival date.
  

Guests are responsible for all nights reserved regardless of day of departure or arrival.  Because we have saved your site for the dates you have chosen, there are no refunds for early departures. 

RV and Tent sites: Check-in time is 12 noon
Cabins & Airstream/Teepee: Check-in time is 3:00 pm.
Check-out time for all sites is 11:00 am.

Carbondale/Crystal River KOA's Group Policy is as follows: Due to our intimate size, we cannot accommodate large groups. Please see below for the allowed site maximums to be reserved for people traveling to our campground together for gatherings:

• Cabin maximums: 3 cabins
  
• RV maximums: 4 RV sites
  
• Tent maximums: 4 tent sites
  

Online reservations are reviewed and we will cancel any “groups” that exceed the maximum site allowance listed above.  

Our Change/Cancellation policy is as follows:
We understand that life is full of surprises and unforeseen circumstances. If you do need to change or cancel your reservation with us, please call us at 970-963-2341. Note - we can only change or cancel your reservation by speaking with you - no emails or texts accepted for cancellations. All reservations made require a deposit to guarantee a site, you must adhere to the cancellation policy below or your one night deposit will be forfeited. Please note, because we are located in the Rocky Mountains, weather and road closures cannot be used as a reason for cancellation. 
A $20 administrative cancellation fee is charged to all reservations made within the allowed times by 4 p.m. by telephone call only at 970-963-2341. 

• RV & TENTS and AIRSTREAM & TEEPEE:  7 days before your arrival date.
  
• CABINS: 14 days before your arrival date
  

HOLIDAY change/cancellation policy is as follows:

• RV SITES & AIRSTREAM & TEEPEE: 14 days before your arrival date.
  
• TENT SITES:  7 days before your arrival date.
  
• CABINS: 30 days before your arrival date.
  

Guests are responsible for all nights reserved regardless of day of departure or arrival.  Because we have saved your site for the dates you have chosen, there are no refunds for early departures. 

For the safety and security of our park, all visitors MUST check in at the office before entering our park. There is a visitors fee of $5/person, along with a $5 per extra vehicle parking fee. This fee will cover a day use of our amenities with the registered guest only, and extra vehicles will need to park in the designated visitor parking area. All guests are allowed on the property between the hours of 8 a.m. and 10 p.m. The $5/person visitors fee will be assessed to all unregistered visitors to the site they are visiting. Please arrange with our staff ahead of time to notify us if a visitor is just coming to pick you up or drop you off.

Friendly pets are welcome! To ensure all guests feel safe, all pets must be leashed at all times when outside your RV, tent, or cabin. Do not leave your pet unattended at any time and please pick up after your pet at all times. We provide dog poop bags and trash receptacles throughout the park. We also provide a dog park for friendly dogs to run free within the fenced area only. Please respect all guests when walking your dog throughout the campground. Aggressive and loud pets of any kind are not allowed and will be asked to leave. Dogs are not allowed in our office/clubhouse/laundry building or our bathhouse. Dogs are only allowed in our dog-friendly cabins, with the appropriate fee required. Depending on the cabin size, we allow a maximum of 1 or 2 dogs, please see each cabin description per maximum dog allowances and note that our insurance does not allow the following breeds to stay in our cabins: Rottweiler, Pitt Bull & Doberman Pinscher.

All of our buildings, cabins and special accommodations are all NON SMOKING. Please respect others' clean air! Please note, we will follow all Garfield & Pitkin county fire bans concerning smoking.

For the comfort and safety of all our guests, our sites have a limit on vehicles and guests allowed. Each RV & TENT site is allowed ONE vehicle per site with a maximum of 4 or 6 people depending on site, exception: site 10 w/ 8 max & 2 vehicles. Each CABIN is allowed TWO vehicles with a maximum of 2 people in the studios, 5-6 people in the midsize and 8 people in the large cabins. Please respect the other guests around you and follow these rules.
DUE TO OUR PARK'S INTIMATE SIZE, WE HAVE A  7-DAY MAXIMUM FOR TENTS & CABINS AND 14-DAY MAXIMUM ON RV SITES, UNLESS APPROVED BY MANAGEMENT.

In Colorado, we can never predict the weather, but we aim to have our pool open by June 1 - Labor Day and Hours are 10 a.m. to 7 p.m. Our pool is for registered guests only and for paid visitors with the registered guest they are visiting. ALL guests must check-in at office before entering pool. No lifeguard on duty. All children 12 years and younger must be accompanied by an adult at all times. No smoking, pets or glass allowed in pool area.

We provide a newer beautiful bathhouse for all registered guests to use. It is well kept and very clean! The showers are free for registered guests only. Please help us in keeping it clean by picking up after yourselves and no dogs allowed in the bathrooms and do not share the bath code with anyone. Thank you!

We sell firewood at our office. Each site has a fire ring and fires are only allowed within our provided fire ring and must be controlled and never left unattended at all times and distinguish completely before retiring for the evening. We love fires camping just as much as you do; however, if there is a local fire ban set in place due to drought conditions, NO fires will be allowed at our campground during such time. Fireworks are NOT allowed at anytime in our campground.

We do provide a dish washing sink for our campers located outside our bathhouse. Please DO NOT wash dishes inside the bathrooms. Thank You!

We have large bear proof dumpsters located in our campground. Please dispose of your trash in these receptacles only. We do not allow old tents, camping chairs, stoves, etc. to be placed in our dumpsters, they are for normal trash only. WE ENCOURAGE YOU TO RECYCLE! We have recycling cans located at the laundry room entrance for glass, plastics with a recyclable symbol only, and aluminum cans. No cardboard or paper at this time please. Thank you!

God is my refuge & strength- Psalm 46:1

Ray and Erin are both natives to this beautiful state of Colorado!  We love it here and are going to stay.  We love the simple ways of life, unplugged, raising our kids and trying to provide our guests a piece of happiness in this amazing setting we've been given on the Crystal River.  We hope you enjoy your stay with us, and please let us know if there's anything we should change.

Thank You! 
Ray & Erin Nielsen