Fairbanks / Chena River KOA Journey General Information

Caravans and Group Bookings

Fairbanks / Chena River KOA is a great choice for caravans, rallies, and group camping trips visiting the Fairbanks area. With convenient access to local attractions and a variety of stay options, we can help make group travel easier for RV clubs, tours, family gatherings, and organized travel groups. Contact us early to discuss availability, site needs, and group details.

We open on May 15th and close on September 15th. You can make reservations all year long online on koa.com or by calling our reservations phone number or sending an email request.

Fairbanks / Chena River KOA's mission is to create a safe, relaxing, and fun retreat from everyday life while exploring the Interior of Alaska. Our friendly, capable staff does their best to keep the park clean and quiet to accomplish this mission and make your stay wonderful. We live to make our guests happy and have a great Alaskan Experience!

RVs & Tents:  Check-in 1:00 pm; Check-out 11:00 am

GUESTS WITH RESERVATIONS:
If you have a reservation and arrive after closing, you will find your Guest Service Guide with your name and site number clipped on the right side of our night registration area next to the campground office & store. The guide will provide you with directions to your campsite and a map of our campground that shows you where all of the guest services areas are as well as bathroom access codes and WiFi login information. Please be considerate among other campers when arriving late.
The next morning, please stop by our campground office to complete registration.

GUESTS WITHOUT RESERVATIONS:
If you do not have a reservation, you can use our self-check-in on the left side of the night registration area, next to the campground office door. Please follow instructions and make sure not to proceed into the campground until you have completed all steps, including selecting one of the available sites and dropping the completed registration envelope into the red drop box.
Please be considerate among other campers when arriving late. The next morning, please stop by our campground office to complete registration.

Our quiet hours are from 10 PM to 7 AM. Unless there is a power outage, no generators are allowed during quiet hours. Please understand that we can't control air traffic in the area, and occasionally there might be a couple of Army helicopters approaching the close-by Army base.

At our KOA, the store and office hours change from season to season. Please verify the current hours posted at the store/office doors.

Please note that rolls of quarters for our 24/7 laundry are only available for purchase during office hours.
If you need immediate assistance in urgent matters, there is an after-hours contact phone printed in your guest guide, which you will receive at check-in.

ALL CANCELLATIONS AND CHANGES MUST BE COMPLETED VIA EMAIL: [email protected]
**SUMMER DATES DO NOT HAVE A 48-HOUR CANCELLATION**  
**ACCOMMODATIONS DO NOT HAVE 48-HOUR CANCELLATION**No refunds for early departure upon arrival. All Reservation cancellations are subject to a minimum $20 reservation cancellation fee, except for VIP KOA Reward campers. Please read the specific date guidelines below. 

CHANGE SITES: Follow the below cancellation policy. You can switch to like sites and can upgrade on arrival if site(s) are open. Downgrading sites to a lesser valued site follows the below cancellation guidelines.HOLIDAYS/SPECIAL EVENTS/SUMMER DATES
(SUMMER DATES: Memorial Day through Labor Day weekend) **Full Return on Deposit (Less $20 Booking Fee) REQUIRES

• Deluxe Cabins: NO OPTION 
  
• Accommodations (without bathroom) - NO OPTION
  
• Deluxe RV/Tent with Electric/Specialty Sites - Require a 30-day cancellation
  
• RV/Tent -  14-day Cancellation 
  

**Return Deposit  - Less a 1 night stay fee REQUIRES 

• Deluxe Cabins - Require 30-day cancellation
  
• Accommodations (without bathroom) - Require a 30-day cancellation
  
• Deluxe RV/Tent with Electric/Specialty Sites - Require a 14-day cancellation
  
• RV/Tent -  7 Day cancellation
  

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*NOT* a Holiday/Special Event/Summer Stay:
(SUMMER DATES: Memorial Day through Labor Day weekend)**Full Return on Deposit (Less $20 Booking Fee) REQUIRES 

• Deluxe Cabins - NO OPTION 
  
• Accommodations (without bathroom) - Require a 30-day cancellation
  
• Deluxe RV/Tent with Electric/Specialty Sites - Require a 14-day cancellation
  
• RV/Tent - Require a 7 day notice
  

**Return Deposit  - Less a 1 night stay +Fees REQUIRES

• Deluxe Cabins (anything with a bathroom) - Require a 30-day cancellation
  
• Accommodations (without bathroom) - Require a 14-day cancellation
  
• Deluxe RV/Tent with Electric/Specialty Sites - Require a 7-day cancellation
  
• RV/Tent -  NO OPTION
  

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+FEES = No Refunds on site lock fees. 
All changes in reservations/dates follow the cancellation guidelines. GROUPS - Please See Group Section.
EXTENDED STAYS - Please See Extended Stay Section.
A NO SHOW is considered a same day cancellation and a loss of a Full Stay Deposit. 10 AM the following morning = NO Show - If you are going to arrive the day following your reservation, please contact the campground so your site is saved and not re-rented.

At Fairbanks / Chena River KOA, we love our guests traveling with pets. We welcome all well-behaved breeds with a $5 per pet (2 pets per campsite max). Our K9 park is located on the North side of the park, right by the Chena River and provides a 2,400 s.f. fenced-in area for your pet to run around. We have a few pet rules in place for the general comfort and safety of all our guests:

• Pets must be kept contained or on a leash at all times. This also applies while sitting on your patio/porch outside the RV.
  
• A Maximum of 2 pets per RV or tent site is allowed with a $5 per pet fee.
  
• It is allowed to put up a small, temporary pet fence at your site, but an adult must always be present - pets cannot be left unattended outside the RV.
  
• When in the K9 park, please be with your pet the entire time and follow the posted K9 park rules.
  
• Pets must be kept quiet. We love having a quiet, peaceful atmosphere here at Fairbanks/Chena River KOA for our guests. If you are planning on leaving your dog in your RV all day, they must stay quiet. If they can't stay quiet, we will ask you to take your dog with you on your adventures or to a puppy daycare in town.
  
• Pet waste must be picked up. We ask that you immediately pick up after your pet. We have several dog stations around our campground, so there should be one conveniently close to your location.
  

It is allowable to put up screen enclosures with no flooring on your site for up to 7 days in the same spot. If you stay longer, please move the enclosure.

Since the Interior of Alaska is usually under Fire Ban during the summer months, we do not provide and cannot allow wood-burning fire pits at our campground. You are welcome to bring your own propane fire pit or use one of the complimentary fire pits on the pavilion porch by the Chena River.

Our internet is free of charge. You will be given login information during registration. While we do our best to constantly upgrade and improve the internet service, please be aware that the speed and signal strength is limited - depending on how busy our campground is. While you may be able to stream online and watch movies most of the time through our Wi-Fi, please understand that there is no guarantee. If the park is more than half full, online streaming may not work or only at certain times during the day. No refund or discounts can be granted in case of slow or unavailable internet.

You can receive about 16 regular channels via antenna (NBC, CBS, ABC, FOX, PBS, etc.). The channels will be listed in our guest guide, which you will receive at check-in. However, we do not have cable because it is unavailable at our location.
Satellite TV may be available if you have a pop-up dish. The Dome satellites are unable to connect at our location.

If you have mail sent on your behalf to our campground, please include your full name on the address label. The best carriers are FedEx and UPS. USPS may not deliver your package and leave a pink slip, with which you will have to pick up your package at the local post office. Further, by having mail or packages sent to our campground office on your behalf, you assume all risk for lost mail/packages. If a package arrives after you depart from our campground, it will be your responsibility to make arrangements for forwarding. If having packages or mail delivered please include the following:

Fairbanks Chena River KOA- Guest Name
1316 Badger Rd
North Pole, AK 
99705

Please note that Amazon deliveries require a signature on every delivery in Alaska. The office does close daily from 11AM-1PM please make a note of that on your delivery to avoid delays.

Tents are permitted in designated tent sites only.Tent sites can be booked for a maximum of 5 nights. 
Tents are not allowed on RV sites.
For open floor screen enclosures, please see the corresponding section.

Grass has it pretty rough in our climate and we do as much as possible to keep it in decent condition. Please follow some of the following rules/restrictions:

• No tents on any site, except designated tent sites, and small 2 - 3 person tent at additional fee on Deluxe RV sites
  
• Open floor screen enclosure is ok for up to 7 days on same spot. If staying longer, please move enclosure to a new position
  
• No carpets/rugs on any grass
  
• If you are staying more than 7 days, we will have to mow your site and will reach out to schedule, so you can have personal items moved aside
  

Repairs
No repairs or maintenance may be performed on any of your vehicles and trailers on any RV site other than by hired local repair mechanics (welding, RV repair, mobile glass repair, etc.). If you have urgent maintenance or repair work you need to perform on your vehicle, please inquire at our campground office about an area on our property.

Washing
Same as with repairs, no washing of any vehicles is allowed on any RV site. On the West side of the campground office, we offer a free RV/Car wash area with a hose there is no nozzle provided. Please bring your own nozzle, buckets, sponges, cleaning detergent, etc.

There's something special about watching guests arrive in Alaska — you can feel the excitement right away. My goal is to help everyone feel at home here at Fairbanks / North Pole KOA.

At the Fairbanks / North Pole KOA, we believe the people you meet are just as memorable as the places you explore — and we are proud to introduce Kim Wedemeyer, your Campground Host.Kim plays a special role in helping guests feel welcome from the moment they arrive. Whether you are visiting Alaska for the first time or returning for another unforgettable season under the Midnight Sun or Northern Lights, Kim is here to help make your stay comfortable, friendly, and stress-free.

“Welcome to Alaska and to the Fairbanks / North Pole KOA! I love meeting travelers from all over and helping them enjoy everything this beautiful area has to offer. Whether you're here for adventure, relaxation, or a little bit of both, I hope you feel right at home.”  
— Kim Wedemeyer, Campground Host

If you see Kim around the campground, don't hesitate to stop and say hello! She loves meeting guests and helping make your Alaskan camping experience truly memorable.