Mackinaw City / Mackinac Island KOA Journey General Information

Here are the reasons we hear from our campers that they love staying with us time and again.

1. The campground is clean, quiet and friendly! 
   
2. I love that a shuttle comes for free and takes you to the ferry dock!
   
3. Fabulous staff, great sense of humor, friendly, and informative of all the activities in the area. We loved being able to take our bikes into Mackinaw city, utilizing their paved bike path from the campground. 
   
4. Everything was clean and perfect. The owners actually did a lot of the work over and beyond and they hired workers who cared for the property like they lived there, not just seasonal. We can't say enough about how pleased we were to have chosen this KOA. It deserves to be recognized as exceptional! 
   
5. Great place! We loved our site which had a concrete pad, table and chairs and fire pit and also adirondack chairs. Beautiful week in Mackinaw City, lots to do nearby and extremely nice staff.
   

 We are a World Class, Icon Award winning KOA and we work hard to make sure all of our campers feel welcome and appreciated for spending their valuable getaway time with us.

To maintain an open, relaxing atmosphere and prevent road congestion throughout the park, reservations are limited to one vehicle per site. If your party requires an additional vehicle, secondary parking tags may be purchased for $10. Please note that all extra vehicles must park exclusively in our designated overflow areas rather than at the campsite.

We are located in Mackinaw City, 1.5 miles South of the Mackinac Bridge. 
Northbound I-75: use Exit 337; then left to KOA sign; turn right on TrailsEnd Rd.; KOA on the right in 1/2 mi. 
Southbound Exit 338: then right at the light onto M-108 to KOA sign. Turn right on Trails End Rd. KOA on the right 1/2 mi. GPS: N 45.767477, W 84.73995

YOUR RESERVATION CONSTITUTES ACKNOWLEDGMENT AND AGREEMENT TO THE CANCELLATION POLICY DETAILED BELOW.
If you need to cancel your reservation, please call 231.436.5643 before the deadlines listed below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted. 

Cancellation Deadlines:

• RV & Tent Sites: You must give 7 days cancellation notice. 
  
• Lodging and Accommodations: You must give 14 days cancellation notice. 
  
• Holiday and Special Events: You must give 14 days cancellation notice for ALL site types.
  

Cancellation Details:

• Reservations made after these deadlines will require nonrefundable deposits.
  
• Cancellations made after the deadlines will result in forfeiture of the full deposit. 
  
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
  
• No refunds are given on or after the arrival date. 
  
• Refunds will be processed using the original credit/debit card, with no exceptions.
  
• The cancellation policy may be amended during a Regional/National travel disruption.
  

Additionally, please be aware, sites will not be held past 12 noon on the day following your scheduled arrival and the reservation will be automatically canceled unless prior arrangements have been made.

Reservation Guarantee & Deposit Refunds

We strive to offer one of the most flexible cancellation policies in the outdoor hospitality industry. To keep our operations fair and consistent for all guests, this policy is enforced uniformly, without exception, regardless of the circumstances.When you book a stay with us, you agree to our standard cancellation terms. While we always hope for sunny skies, we cannot guarantee perfect weather. Once your reservation is secured, we block out that specific campsite exclusively for you and turn away all other interested campers. Additionally, our business incurs non-refundable credit card processing fees for every transaction. For these reasons, deposit refunds for all cancellations—including those due to inclement weather—will strictly follow our established cancellation schedule.

Our registration desk is open to serve guests until 8 pm during our Peak Season (Memorial Day-Labor Day). During the spring and fall season, we are open until 6pm (Sunday-Thursday) and 8pm (Friday & Saturday).
When guests arrive after hours, a registration packet will be placed in the Night Registration Cabinet which is immediately to the right of the General Store front door. The packet will have your name written on it, and will include a car pass and site map outlining how to get to your assigned site. 
Please make every effort to arrive before dark, but especially prior to quiet hours which start at 11:00pm, so as not to disturb other guests.
We will complete your registration in the morning.  Please come in before check out time at 11 AM if you are staying additional nights.  If you are a one night stay and are departing before the office opens we will complete yor registration with the deposit provided and email you a receipt.  
We do need to be notified if there are any changes needing to be made to your stay (eg. number of guests, length of stay, need for additional car tags, etc.).  It is your responsibility to inform us if you are unable to be here on your day of arrival. Unless prior arrangements have been made in advance, reservations for guests who do not arrive on their scheduled date will be automatically canceled as a “No-Show” at 11 AM the following day and the entire deposit will be forfeited.
* Please also note that we are in the Eastern time zone.

Check-in is 1 P.M. and check-out is 11A.M. for RV and tent sites.
Cabins: check-in 3:00 PM check-out 11:00 AM

All rates are based on 2 people. Extra guests, 5 years and older, are $5/night. There is a maximum of 6 people allowed per site.
One camping unit and vehicle per site.
Guests and an extra vehicle can be registered for an additional cost.

Campground and campground facilities are for campers and REGISTERED GUESTS ONLY.  Guests are welcome but must register in the office, pay a fee, and park in the designated area.  Only one vehicle and one camping unit per site.  All vehicles must display a car pass.  Additional car tags may be purchased for $10.00.

Campers have the option to select a specific site/cabin with KOA Select My Site!  This service enables you to choose your individual site, or two or more sites together. This popular option was added due to the increased demand of our park and to meet guest's requests for this service.  When making reservations, guests can use "KOA Select My Site" online, or when speaking to our local office or reservation center staff.  Requests should be made at time of reservation or as early as possible.  Please note: A one-time, non-refundable $25.00 fee applies. All requests are subject to availability and are only guaranteed when payment for this option is added to your reservation.  To ensure the best camping experience possible for you, management reserves the right to make any necessary changes. (eg. flooded sites due to heavy rain or unexpected damage to the site).

We have many items available in our camp store to make your stay more enjoyable.  Some of these items can be purchased when you make your reservation. 
Firewood bundles and fire starters will be delivered to your site when you check in at the office or you may call the campground prior to arrival to make arrangements for after hours deliveries. 
Discounted ferry tickets can also be picked up when you check in or delivered to your phone digitally.  If you are arriving after hours just give us a call during office hours at 231-436-5643 and we will make arrangements for you.

General Store purchases can also be applied to your site through your "Charge to Site" account. Charge-to-Site receipts for each individual purchase are automatically emailed at the time of purchase, providing an updated running total.
On the day of departure, guests may settle up before leaving with a one-time cash payment or the credit card on file will be billed for the total amount of all purchases. The default maximum limit is $200, or it can be blocked upon arrival.
Parents are fully responsible for allowing/prohibiting their children from making purchases.
Other conditions and/or restrictions may apply

To help protect our beautiful environment, please do not bring firewood from outside the park. Michigan law strictly regulates the transportation of firewood to prevent the spread of destructive, invasive species. For your convenience, premium bundles of kiln-dried, mixed hardwood are available for purchase at the General Store, and we will happily deliver them directly to your campsite.
For the safety of all guests, please follow these campfire rules:

• Location: Fires are permitted only inside the provided fire rings. Please do not move fire rings without staff permission.
  
• Attendance: Campfires must be attended by an adult at all times.
  
• Size: Keep fires to a reasonable size; high-blazing fires are strictly prohibited.
  
• Foraging: Collecting or gathering firewood from the park grounds is not allowed.
  

Only one RV or tent is permitted on a camping site, with no more than 6 persons. However, special exceptions can be made for immediate families camping with children under the age of 17 ONLY for guests staying on either tent sites or our water & electric RV sites.
If additional tents for adults are allowed, they are subject to an additional fee of $40.00/tent/night. 
Please speak with the office in advance of your stay to make your arrangements. Additional tents are NOT ALLOWED under any circumstances on any of our full hook-up RV sites or any of our cabins.

Thank you for your cabin reservation. Your accommodations will include a full size bed,twin bunk bed, a small refrigerator, a swing, charcoal grill, fire pit and electrical outlets. There are no restroom in the cabins. Our restrooms facilities are open 24 hours. Just a friendly reminder, there is no cooking, smoking allowed in the cabin. Pets are allowed for $15 per night.  A maximum of 2 pets per cabin.  Pets may not be left unattended in the cabins.  Also, remember to bring your own bedding linens and towels. Please review the KOA cancellation policy (14 days notice), listed above regarding cabins. If you have any questions, give us a call. 231-436-5643

If you are making the reservations for other friends or family members please forward the confirmation to them.
Lots of information is including in the confirmation, cancellation policy, pet policy, rate structure, etc.

Available 24 hours. We have 10 washers and dryers for your use. The machines take only quarters - $2.50 / washer and $1.50 / dryer.
Be sure to get quarters from us before we close.

All children under the age of 17 must be accompanied by an adult or at their campsite by 10PM or dark whichever is first.
Parents are responsible for the actions and safety of their children.

Speed limit is 7.5 mph throughout the park. Please observe this speed limit for the safety of all campers young and old. No bicycle riding allowed after dark. Please do not cut through campsites. Stay on designated roadways.

Our heated pool is open Memorial Day weekend through Labor Day weekend. No lifeguard is on duty, swim at your own risk. Children must be supervised by an adult. Babies and toddlers must use a swim diaper. No food, alcoholic beverages or smoking permitted in pool area. Please follow posted rules.

Charging electric vehicles (EVs) at our pedestals is STRICTLY PROHIBITED, as our circuitry is neither rated nor intended to withstand the constant electrical draw associated with such use. Doing so has the potential to damage our electrical infrastructure, your vehicle or both. We have an EV charging station in front of the office through RedE. These are level 2 chargers at 0.29 cents per kilowatt-hour.

Our electric bike rentals are through a third party, You E Bike Michigan and permitted for 16 years and older. You can find rates, make reservations and get more information at https://youebikemichigan.com/.
Please be aware that electric bikes are not permitted on Mackinac Island. These bikes are for riding around the campground, Mackinaw City and area trails.

Motorcyclists are welcome as camping guests! However, the use of motor scooters, dirt bikes, minibikes, or ATVs by guests is prohibited on our campground premises. All golf carts must provide proof of insurance, drive only on designated roadways and be parked after dusk.

Well-behaved pets or service dogs are welcome at the campground and on our nature trail, but must always be on a leash. We have a large KampK9 on the North side of our park. Please also clean up after your pet. Pet stations are provided throughout the park. Pets are not permitted in any building or playground area. A pet fee is charged for guests staying in our pet-friendly cabins. Pets may not be left unattended in cabins or outside of campers on campsites. If your pet is too vocal, you may be asked to find other accommodations. To ensure that all of our guests have a safe and enjoyable time, aggressive dogs of any breed are not welcome. If your dog shows protective, unfriendly behavior toward strangers, we encourage you to leave it at home. If you decide to bring your dog and it exhibits this type of behavior, you will be asked to please find other camping accommodations.

Quiet hours are observed daily from 10:00 PM to 8:00 AM (EST). During this time, all playgrounds and game areas are closed. We also kindly ask that you dim your outdoor lighting so all guests can enjoy the night sky. Please remain courteous and respectful to your neighbors at all hours. Violators who disturb the peace may be held financially responsible for physical damage or costs incurred from refunding affected neighbors. Our goal is to provide an exceptional experience for everyone, and your cooperation is essential. We reserve the right to terminate your stay without a refund if your behavior detracts from the safety, peace, or enjoyment of other guests.

Camping provides an escape from the everyday stresses of the world, so we kindly ask that you refrain from displaying political banners and flags.

Our family is working hard to make sure you have an amazing stay.

It has been our privilege to join the KOA family and make this KOA our favorite place to play and relax in Northern Michigan. We are so fortunate to be in Mackinaw City and, with the support of our family and friends, share this experience with others who also love this area, camping, and the beautiful park we have continued to build and improve with each year we have spent here. We welcome you to our backyard.