Temecula KOA at Vail Lake General Information

RV & Tent
Check-In:     1:00 PM
Check-Out: 12:00 PM

Deluxe Cabins & Glamping Tents
Check-In:     4:00 PM
Check-Out: 11:00 AM

NOT PERMITTED: CLASS 3 E-BIKES
Class 3, unlimited and Surron/Talaria e-bikes are not permitted anywhere at the resort or bike park.

PERMITTED: CLASS 2 E-BIKES
20 MPH
Throttle assisted.
Must have pedals.
Can be ridden without pedaling.
Same rules and access rights as regular bikes.

PERMITTED: CLASS 1 E-BIKES
20 MPH
Pedal assisted.
Must have pedals.
No assistance without pedaling.
Same rules and access rights as regular bikes.

Temecula KOA at Vail Lake Resort is an environment that cultivates and provides unique interactions with nature with a focus on family experiences and making memories around a campfire. To ensure that all guests have a pleasant stay please observe the following:

1. Quiet Hours are from 1O PM to 7 AM and will be enforced by KOA Staff. While we encourage you to stay up and count the stars, please do so with music and voice volumes low. You will be contacted if noise is heard beyond 25 feet from your site.
   
2. Foul and Abusive Language: Please keep in mind that children and individuals from around the world are enjoying the park much like you. Please refrain from shouting obscenities and using language that at volume might affect other campers
   
3. Drunk and Disorderly Conduct: Please ensure that all members of your party are drinking responsibly. Drunk and Disorderly conduct will be addressed by Guest Service staff and ultimately the Riverside County Sherriff. Driving or operating motorized vehicles such as golf carts, powered scooters or cars while under the influence of alcohol or any other controlled substance is strictly prohibited.
   
4. Mutual Respect: Please ensure that our camping community is a place where all feel welcome and can enjoy the campground by showing mutual respect for all of your fellow campers and staff at the park
   

If you need to cancel your reservation, you must call the campground before the deadlines listed below to receive your deposit refund, minus a $20 cancellation fee.  Not calling to cancel/no show will result in forfeiture of the entire deposit.
RV & Tent Sites: 7 days cancellation notice is required. Cancellations within 7 days of arrival will result in full forfeiture of the deposit. Please notify us by 4 p.m., 7 days before your scheduled arrival.
Cabins & Glamping Tents: 14 days cancellation notice is required. Cancellations within 14 days prior to arrival will result in full forfeiture of the full stay deposit. Smoking is not permitted in accommodation.Effective July 1, 2024, pursuant to new California law, guests booking a stay in lodging in California may cancel a reservation without penalty up to 24 hours after the reservation is confirmed and receive a full refund. This is regardless of the cancellation policy that otherwise applies to the reservation. The law only applies to reservations that were confirmed at least 72 hours before check-in. 
Holiday and Special Events: We require a Full Stay deposit for all Holiday and Special Event weekends. If you need to cancel your reservation for a holiday weekend, you must call and do so 14 days prior to your arrival date to receive a refund of your deposit minus a $20 cancellation fee. Cancellations within the 14 day period will result in the forfeiture of your deposit. Holidays and Special Events include the following: New Year's Eve (2-night min) MLK Weekend (3-night min) President's Day Weekend (3-night min) Easter Weekend (2-night min) Memorial Weekend (3-night min) 4th of July Weekend (3-night min)Labor Day Weekend (3-night min) Halloween Weekends (7 weekends beginning with September 19 thru October 31) (2-night min) Thanksgiving (3-night min) Holidays in the Park - All December Weekends (2-night min)

Sunday: 8am - 5pm
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 7pm
Friday: 8am - 9pm
Saturday: 8am - 9pm

Our firewood policy aims to prevent the spread of invasive pests by limiting the movement of firewood. 
Firewood MUST be purchased on site. Bringing in outside firewood is strictly prohibited. 
Vendors will be turned away at the front gate and will not be permitted on property.
We are happy to deliver firewood orders to your site. Stop in the store to place your order.

Golf carts are a great way to easily explore and enjoy the resort. Reservations can be made for golf carts at the front desk (951) 303-0173.

• 4 Passenger Golf Carts  Monday-Wednesday - $125/day 
  
• 4 Passenger Golf Carts Thursday-Sunday - $135/day with a 2-day minimum

• 6 Passenger Golf Carts Monday - Wednesday - $155/day
  
• 6 Passenger Golf Carts Thursday - Sunday - $165/day with a 2-day minimum
  

*Holidays and Special Event weekends prices will vary.

Minimum:  All reservations require a credit card deposit for the full cost of the rental, an additional $100 is collected at that time for a damage deposit, refundable at return, if the golf cart is in the same condition. Cancellations will incur a $20 fee as per the normal cancellation policy for reservations. If canceled within 7 days, a fee of $25 will be charged, the remaining deposit is refunded. 

 Rental Rules:  

1. All drivers must be 16 years-old with a valid driver's license.  All drivers that are authorized must have a DL on file with the front desk.  All Authorized Drivers will wear a colored wristband for the duration of the rental period.  Wristbands are non-transferable and communicate with staff to indicate a valid and authorized driver for the unit.  
   
2. All rentals are subject to the Golf Cart Rules as published.  Violation of the established rules will result in a termination of the rental without a refund.  KOA staff has the authority to revoke a rental at any time due to a violation of the operating rules.  
   
3. All rentals are due back by 11:00 AM the day of return. 
   
4. Any Damage to the cart will be assessed and charged.  Damages in excess of the $100 security deposit will result in additional charges to the renter's credit card. 
   
5. Guests are responsible for plugging the unit in at night for the duration of the rental. Carts that are not charged properly and result in a lack of function will not be refunded. 
   
6. All carts are examined prior to rental.  Mechanical problems during the rental must be reported at the time of a malfunction.  Every effort to make repairs will be made, however continued use may not be guaranteed. 
   
7. Any loss of rental time due to mechanical failure on behalf of the operator will be refunded at ½ day increments. 
   

We understand that there is a lot to explore and do here at the park. We welcome you to bring a personal golf cart and use it for getting around the area. Please ensure the safety of yourselves and other guests by following these guidelines:

• All personal and rental golf carts must be registered to your site at the front desk.
  
• All personal and rental golf carts must have a completed “Golf Cart Liability Waiver” signed and on file with the front office.
  
• DRIVING WHILE INTOXICATED IS STRICTLY PROHIBITED.
  
• Speed In the park is limited to 10 MPH in all areas.
  
• Driving is permitted on paved roads ONLY.
  
• Drivers of golf carts must AT ALL TIMES carry with them their driver's license and have it available if requested by a KOA staff member. All drivers must have a valid driver's license.
  
• The number of passengers should not exceed the number of people the cart was designed for.
  
• Loud Music played while driving impairs your ability as a driver to hear and is a nuisance for others in the park. Please be respectful and keep your music appropriate and at a lower level.
  
• Aggressive driving or attempting to perform stunts while driving is prohibited.
  
• Failure to comply with these Golf Cart regulations will result in:
  

1. An escort back to your site from KOA Staff.
   
2. Removal of permission to operate the cart on the grounds.
   
3. Removal of the cart and your camping party from the grounds without refund.
   

• UTV's are strictly prohibited at the campground. 
  

High Speed/Streaming WiFi now available in ALL areas of the campground except the Arroyo Campsites, Lake Area, Gooseneck Bay and Bike Trails.
Network Name: TemeculaKOA 5G or TemeculaKOA 2.4G
Password: TemeculaKOA!

10 PM - 7 AM

Generators are not allowed between the hours of 10 pm - 7 am. Be sure to charge batteries before then.

Day visitors are welcome to hike, mountain bike, or horseback ride on the trails. 
All other campground amenities are for registered camping guests only.

We offer several day-use options for non-camping guests to enjoy our world-class trails.  Click on our Vailocity Bike Park link below for more details.
Class 3 E-bikes are not allowed on property, which includes trail use. 

https://koa.com/campgrounds/temecula/blog/vailocity-bike-park_9468bec6-5eda-49b9-a9d0-ec64d0bf0cc6/

Open Seasonally. March 1 - November 3 
In-Season Hours: 10 AM - 8 PM
*Please note pool reservations may be required for Saturdays depending on campground occupancy.

Pets are always welcome at Temecula KOA at Vail Lake Resort and are a great part of the camping experience. To ensure the safety and enjoyment of all guests (pets included!) please observe the following:

1. All pets must be on a leash at all times while in the park and at your site. Pets are welcome to be off leash in Kamp K9 but must be on a leash to and from. The leash should be no longer than 6' and be held by an individual capable of restraining the animal should it show aggression.
   
2. Aggressive Animals will not be tolerated: Any pet or domestic animal exhibiting aggression towards other animals or people is subject to immediate removal from the property.
   
3. OWNER RESPONSIBILITY: The actions of your pet is your sole responsibility. Should an incident take place, please be prepared to show current vaccinations and necessary documentation on request.
   
4. CLEAN-UP: Your pet is your responsibility, therefore please clean up after your pet to ensure the health and enjoyment of the area by other guests.
   
5. Excessive Barking: Please ensure that your dog is not left unattended outside while you are at the park. Dogs that bark excessively will be asked to leave.
   

We are excited to announce that we have 2 NEW EV Chargers at the campground!Keeping the outdoors clean is a priority for KOA and we are excited to be part of this future-forward vision. As such, we are adding EV charging infrastructure at many of our locations throughout North America to support our guests' ever-changing needs.Currently, however, a small portion of our campgrounds are set up with EV charging capabilities. It is essential to understand that EVs require constant electricity flow to charge their batteries, and the majority of our campgrounds' electrical pedestals do not have this capability. Our current electrical pedestals were originally designed for non-continuous loads typical of today's RV usage, and therefore simply cannot support EV charging. Plugging your EV into a traditional 50-30 amp campground pedestal could permanently damage your vehicle as well as the campground's electrical system. If a charging converter was provided by your auto manufacturer, it does not change the way electricity flows within the campground's electrical infrastructure and should not be used to connect your EV to our campground pedestals.

As an outdoor adventure enthusiast, I love helping guests get the most out of all the adventure recreation here at Temecula KOA at Vail Lake.

Ian Mole is an 12-year veteran of campground management in Southern California and in that time has worked to perfect the art of excellence in guest service. Ian and his team are happy to help guests get the most out of their camping escape, whether directing guests to local wineries, helping first-time RVers get accustomed to their rig, and finding just the right adventure to get even teenagers excited about the great outdoors. 

For those long-time camping guests of Vail Lake, Ian looks forward to meeting each of you and hearing your feedback.

Ian and his team are pleased to welcome you to Temecula KOA at Vail Lake.