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RV Reviews

Sep 23, 2021
Our site was very small. The space between campsites - well there was minimal space! We paid premium price for our spot and yet everything was closed down for the season including no more ice for the season. If you are going to shut down everything toward the end of season, then reduce your prices to reflect that. Extremely disappointed.
Sep 23, 2021
Very pretty but very big with lots of activities for kids
Sep 23, 2021
Beautiful KOA and so convenient to Mt Rushmore!
Sep 23, 2021
You advertise Free Wifi. Very difficult to get and very spotty service…this needs to be disclosed. Barking dogs early and several times during the day. Saw no KOA staff respond to numerous complaints. These comments need to be publicly displayed.
Sep 23, 2021
Check in person was rude. I got stuck going "over the hill"...had to go that way because my site was back-in. Apparently this campground has never taken a 55,000 pound luxury coach "over the hill" before. I sprayed stones onto the cabins while slipping down, when others just drove down my road and turned around at the end like I could have easily done. Lots of mud, no car parking, unlevel site.
Sep 23, 2021
We thoroughly enjoyed our stay at Palmer Gulch even though we were later in the season so some amenities were closed. Beautiful, clean, well run facility. We would definitely stay again.
Sep 23, 2021
Didn't know that phone coverage would be 'hit or miss.' Entire time while there, it was 'missed'. Staff (on checking in very nice and informative); two days later with a different staff at check at desk it was quite different. Abrupt, didn't listen to the request and proceeded to 'explain' each charge for previous 2 days; not the day for which I requested a receipt.
Sep 23, 2021
The WiFi and phone reception is terrible. With all this KOA has to offer spend some money to upgrade and enhance the system. The location is great. The sites are ok. Very close together.
Sep 23, 2021
Sep 22, 2021
Great KOA...enjoyed our stay. Great location for base camp for this area.
Sep 22, 2021
I was very disappointed in this campground. my trailer barely fit in the lot. I had to park in between my rig and the one next to me. I had to park over the fire pit and had just enough room to drop my steps with out hitting my truck. this was uncalled for as i booked this in March and advised them my rig was 53 feet long. The gentleman that parked my advised to put total length in trailer box.
Sep 22, 2021
Dirt/muddy interior roads complete with many potholes! Several pullthrough sites are also dirt and muddy after a rain with potholes! WiFi extremely weak and intermittent at my site 148. No cell service at my site. All roads and sites would have to be paved for me to consider this a "resort"!
Sep 22, 2021
UP: Pleasant with lots of family amenities... that we did not use but appreciate that you provided. DOWN: Terrible wi-fi. We were in space 151 and despite all the repeaters mounted on the nearby “comfort station”, the connection was intermittent at best but mostly not there. Also, as Verizon users we got no service. This was very disappointing... especially for being so high priced a KO
Sep 22, 2021
A corporation this large should invest in effective wifi. It is frustrating having to go into Hill city to make a phone call or text someone. The interior roads need much more gravel as well .
Sep 22, 2021
We loved our campsite. It’s awesome to see how dog friendly they are. We have 3 dogs and did not feel like a pain when they were barking. Staff is really accommodating and helpful with questions
Sep 22, 2021
Customer service needs some training..
Sep 22, 2021
Had a very pleasant stay at Palmer Gulch KOA
Sep 22, 2021
Staff very friendly and try to help you, but sites were muddy,campground was more like a factory then family campground much to busy for my taste, big lines at check in
Sep 21, 2021
Sep 21, 2021
Sep 21, 2021
Very nice facility. Nice patios and grass area for our use of space. The procedure for checking in was great, pull into entrance, park and go inside to register. Then pull thru to your space. The folks helping with that were very nice. Maybe better signage as you approach the entrance coming from the Hill City side. We almost missed it.
Sep 21, 2021
Location excellent. Center roadway had Many holes. No excuse that this road is not repaired, especially when youhave equipment. Not pleasant greeting when I was told that I owed $21.50 for my dog for 1 week. I refused to pay. All members of the group that did pay were given credit. KOA stands for Keep On Adding. Excellent example.
Sep 21, 2021
It might be a place to stay during peak season, but not after Labor Day. Three stars for location, the site and full hookups all worked. The only thing open to us was the main store, ATV rentals, a laundry, a restroom/shower. All else was closed. Laundry room not cleaned once during our 4 day stay. All questions were answered with oh no we close soon. More options close by for less. Disappointed.
Sep 21, 2021
Loved the campground! Ladies at checkin were exceptional �ϋ�
Sep 21, 2021
Sep 21, 2021
The campground was nice, the spots were spacious and clean but the bathrooms were really bad - I was glad to leave just so I didn't have to take another shower there. If it were not for the showers appearing to be so dirty (shower walls were dingy with mineral stains, wads of hair on the floors, trash and empty shampoo containers on floor, etc.) I would have given your park the best rating.
Sep 21, 2021
rv season dosn't end on labor day, we are seniors, we like to rv after the kids go back to school, no restaurants or bar
Sep 21, 2021
Sep 21, 2021
Sep 21, 2021
We arrived on Labor Day weekend. There were several things within the park closed...horseback riding, the restaurant/bar, water slide, the pancake breakfast, the little shops. We chose this place because the last time we were there (same time of year) it was fun. Lots to do within the park. The park needs repairs and updates. OVER PRICED We will not come back.
Sep 21, 2021
Tight,tight spaces. Great for families, plenty to do for children. Beautiful gift shop, and friendly staff.
Sep 21, 2021
Internet connection very poor. Did not work most of the time. Unable to plan for trip/place to stay the next day. Bathrooms just so so. Felt like sites very very close together.
Sep 20, 2021
Most amenities were shut down for the season even though 10 days after Labor Day weekend. Extremely large campground ran like a resort and trying to get you to rent ATV’s or vehicles. Great location to explore Mt Rushmore and surrounding cities. Don’t know if I would stay here again. Had a pull thru site.
Sep 20, 2021
Campground was very convenient to everything we wanted to do and see. Men’s bathroom was dirty the whole 3 days we were there. And the sites had standing mud which was bad. Shouldn’t have to park in mud. Improvements needed.
Sep 20, 2021
Great pull through site and access to bathrooms and showers. Bathroom toilets could be cleaned more often and one shower could not get hot water and another needed shower head replaced. Showers had mildew and stains so could use some renovation. It was good to have convenience store, propane service and trash pickup Good location central to the Black Hills area.
Sep 20, 2021
Many amenities unavailable after Labor Day. Understandable but website should explain that. Very disappointing
Sep 20, 2021
The campground was very nice. But all activities and shops had already closed for the season. Staff was friendly. Laundry was very messy, trash cans overflowing.
Sep 20, 2021
Great place! So close to the things we wanted to see! Very clean and staff was great! We stayed after Labor Day something’s closed but so enjoyed it there. Could of stayed another week. If I was to mention one thing is the internet is very slow and no cell but not a big thing really because you get both at Keystone or Hill City! Would totally recommend this KOA
Sep 20, 2021
Very nice park, well kept and tidy. We came second week of September and all the shops, pools except the Turtle Shop were closed. The biggest negative for this park, is there is Zero phone coverage and zero internet. If one needs either this is a BIG problem.
Sep 20, 2021
the sites are just to on top of each other could hear our neighbors clear as day
Sep 20, 2021
Staff was friendly & professional, however it would have been helpful to know that there was basically no internet or cell service. had 4 parties in our group & needed to communicate with them before we got there, could not understand why they were not responding. Also in the weeks ahead of our stay the lodge didn’t answer phone. Also charged summer rates but fun activities closed. ���
Sep 20, 2021
We normally love this KOA and have great reviews. However, this year we stayed 3 nights and the comfort station #3 was never cleaned during this time frame. Also, our kabin had a broken screen and a door that did not seal all the way. All of the extra amenities were not occurring due to staff levels, which is understandable, however, the cleaning of the comfort station should have been a priority.
Sep 20, 2021
Sep 20, 2021
Really nice KOA. Sites are a little small.. I would happily pay more if the sites were larger and you put in more patio sites. But I also understand the need to have a lot of sites. � but it was really tight with a large 5th wheel.
Sep 20, 2021
Nice location but the shower room and laundry room were dirty.
Sep 19, 2021
We stayed here September 9-17. We were disappointed that so many of the amenities were closed and not available. There are many campgrounds in the greater Mount Rushmore area that we could have stayed at but chose this location due to the amenities. We were not informed prior to our stay that so much of the campground would not be available. Yet you charge the same price as if they were open.
Sep 19, 2021
Tried to imagine how nice it is when everything is open. But the cleanliness of the bathrooms left much to be desired and would be worse when its more crowded
Sep 19, 2021
Disappointing. The best thing was it’s vicinity to Rushmore. Sites were nice. Showers were luke-warm at best. After letting office know nothing was done.Restrooms were not cleaned for days. Trash around the park. Even though park was near full restaurant and pool were closed. After complaining we were given 10% refund. Office staff had a “can’t wait to close” attitude.
Sep 19, 2021
Very nice and spacious sites restrooms and showers were very nice and clean with plenty of room
Sep 19, 2021
Feb 09, 2022
We dry docked for the night since they are closed for the season. This KOA is very beautiful with deer coming right up to the front door.
- Riri on Google
Feb 09, 2022
My wife and I stayed here for 3 nites, and it was Phenomenal. A beautiful Resort atmosphere and even though it was at the very end of the season, every one there was very helpful and especially Becky. She is so knowledgeable about the area. I worked for the Texas Parks and Wildlife Department and I would hire here in a heartbeat to work with. KOA is very fortunate to have employees of this caliber.
- Richard Moody on Google
Feb 09, 2022
This KOA is in a perfect location and would love to stay here again. We rented a glammed cabin which is just a upgrade from their simple cabins but well worth it in my opinion. Your cabin already comes with bedding, a mini fridge, microwave, outdoor grill and table and chairs. You have a beautiful view of the woods and the campground itself has so many activities. You're right in the middle of the black forest, custer state park and Mt Rushmore. I will definitely be staying there again.
- Anne Perez on Google