New Orleans KOA Holiday General Information

Our camp store is a little different than most. Our store is complete with limited grocery items, snacks & drinks, water, ice, RV supplies & toiletries & a SLEW of New Orleans souvenir items!!! We keep our souvenir items, including Cafe Du Monde, more affordable than ANYBODY in the city!!! We have hot, free coffee available all day, every day, as well as special treats during the holidays. We have an event board with current city events on it.  We also have an ATM, for all your cash needs. We take care of all of your fire pit, grill & firewood needs from there. We also take care of all of your shuttle & tour needs from there.

Our office & store hours are 8 AM-7 PM daily, with the exception of some holidays. We are open 7 days a week, 365 days a year. We do continue to rent grills & fire pits, as well as sell ice & firewood, after our office/store closes, up until 10 PM. Just call our office at 504-467-1792 to get assistance with that from our night attendant. It will be charged to your site & delivered to you.

Check-in is anytime after 12 PM for RV & tent sites.  Check-in for Deluxe Cabins is at 3 PM.  Check-out is at 11:30 AM for all sites. There is a fee for early arrivals. SEE EARLY ARRIVAL INFO. ALSO SEE EARLY CHECK-OUT INFO.

We do not discriminate over different styles of camping. Whether you have an RV, tent, skoolie or other bus, car camping, foreigners in travel busses, or any other way you decide to camp, you are welcome here. As long as you follow our rules, our park is open to you.

When our office is closed, we have a night attendant on all night to assist you if needed, especially with after-hour check-ins. We do continue to rent grills & fire pits, as well as sell ice & firewood, after our office/store closes, up until 10 PM. Just call our office at 504-467-1792 to get assistance with that from our night attendant. It will be charged to your site & delivered to you.

We do allow EV charging at our park. However, we must be notified in advance. We don't allow you to just plug in.

Our quiet hours are from 10 PM TO 7 AM daily. Our night attendant does enforce this rule, if necessary. We are in the city, with city noises, so we try to keep our park as quiet as possible at night.

Our pool is open year round. It is open from 8 AM until 10 PM daily. Although we are currently working on heating it, it is NOT currently heated. We do get a few weeks of cold weather in the winter between the end of December & beginning of February, so it can be cold at times. We do lock it if there is lightning - until it passes. It does have a wheelchair lift. No food, glass drinks, or loud music are allowed in the pool area. There is no lifeguard on duty. Children are not allowed in the pool, without an adult.

We offer trash pick up all day up until 6PM. You can leave your trash (bagged) out in front of your site & someone will be around to pick it up. After hours, the trash needs to be taken to the dumpster at the end of our front road, down by the Rec Hall. It can not be left in front of your site at night.

There is an early check-in fee for sites of $20. Our check-out time is at 11:30 AM, so sites are typically unavailable before then. Early arrivals have a fee, as those sites have to be made available/moved around. There is typically no early check-in available for cabins.

We offer propane fills, tank exchanges & new tank purchases (20lb). Stop in our office during normal business hours, 8AM-7PM, for all of your propane needs. We do not fill propane in lightning or after hours. We do not fill or re-certify expired tanks. We can exchange those.

Because we are in city limits, we are not permitted to have fire pits on each site, or on the ground. Because of this, our patio sites are the only ones with fire pits. We do rent fire pits out for those who want one & don't have one on their site. If you bring one, it has to be up off of the ground. We sell firewood in the office. We do not allow outside firewood to be brought in, as it can carry pests not native to our area that are destructive. We deliver both fire pits & firewood to your site. We do continue to rent grills & fire pits, as well as sell ice & firewood, after our office/store closes, up until 10 PM. Just call our office at 504-467-1792 to get assistance with that from our night attendant. It will be charged to your site & delivered to you.

We require that anyone in our park be registered to a site, due to insurance liabilities. If you have a guest or guests come in while you are here, they must come to the office to get registered, pay a small fee & get a car tag. During special events, the fee is higher for guests. There are also strict rules in place for guests, during special events. If you are here for a special event, we have signs posted during that time, with the rules.

Our bathhouse is in our main building & open 24/7 with the exception of cleaning. It is closed daily from 12 to 2 PM for cleaning. During that time, we do have a bathroom available in our Rec Hall (toilet only, no shower). There is a handicap-accessible shower, as well as both bathrooms being handicap accessible.

We are a smaller city park, therefore we only have 3 lodges. One of them is ADA, with a wheelchair lift. Because we are in the city & have regulations, we are not allowed to, nor do we have, the smaller cabins. Our lodges are deluxe lodges, like small houses, with their own kitchens & bathrooms. They come fully stocked with all linens, dishes, toiletries, coffee, etc. There are strict policies in place. One is the pet policy. There is a non-refundable pet fee. This covers the extra cleaning usually required when there are pets present. We only allow pets in 2 of our lodges. Another policy, is that we charge a security deposit at check-in for every lodge. Once you check out, it is refunded, as long as everything is still present & not damaged. There is an immediate loss of security deposit for any smoking or vaping in our lodges, no exceptions. You receive all of our lodge rules at check-in & must sign them. Since lodges are a HUGE financial investment, we are very strict with our policies with them. Check-out is at 11:30 AM. There is no late check out for lodges, as we only have a few & don't have room to move people around. You can either drop your keys in the box on the porch, or turn them in at the office. Check-in is at 3 PM & rarely available early. If we can make it available early, there is an early check in fee of $20. SEE EARLY CHECK-OUT INFO FOR INFO ON REFUNDS FOR EARLY CHECK-OUTS.

We are pet-friendly, as long as your pet is friendly. Aggressive behavior will not be tolerated. Excessive barking or constant disruption to our other guests will not be tolerated. If you leave & your dogs excessively bark, you will be called to come back. We highly suggest utilizing our dog walking service because of this. We do have a small dog park, where your pets can be let off the leash to run around. You must clean up after them. There is a dog station. Otherwise in the park, pets must be leashed at all times & can not be left unattended outside. This will be strictly enforced. We are in the city & there are leash laws. You can walk them anywhere in the park, as long as they're leashed & you clean up after them. There are dog stations for waste at the dog park, near the laundry room & down by the dumpster. We do not allow pets inside any of our buildings, with the exception of service animals. We are also directly across the street from the famous Mississippi River levee. It has a walking/biking path on top that follows the river. It is a nice place to take your pets, but again, they must be leashed. We do not allow ANY pets in tent sites. We only allow them in our ADA lodges.

Our laundry room is open 24 hours. It is in its own building, located in the middle of our park. It has an outdoor sink that can be used anytime. It is handicap accessible. It also has a dog station outside. We have a NEWLY added coin machine in our laundry room!!! As we continue to phase out old equipment in our laundry room, we add more new equipment. We now offer a change machine that accepts all small bills ($1-20). You can still get rolls of $10 from our office, or use the coin machine that's available 24 hrs!!!

We take the safety of our guests, children & pets VERY seriously. For this reason, we have a strict 5 MPH speed limit in our park. If you are speeding, we will ask you to slow down. If we have to continually ask you to slow down, you will be asked to leave. There are children running around playing, that we have to protect.

Our Rec Hall is open from 8 AM until 10 PM daily. It has puzzles, board games, books, a Wii, foosball & other table games, TVs, DVDs & comfy furniture. It also has a bathroom. DVDs & games, etc. must remain in Rec Hall. You must be 12 or have an adult with you to use the Rec Hall. We do allow this space to be rented out for larger groups, camping together.

We do not allow fireworks, firecrackers or anything of the sort, to be set off in our park. However, because we are an urban park, the week surrounding every major event & every Saints Sunday, fireworks will go off all over the city, including all around our park. Be aware of that, if you or your pets, are sensitive to fireworks. We are a CITY park.

Our shuttle runs to the French Quarter twice a day, every day of the year. The 9 AM shuttle has a pick-up from the French Quarter at 5:15 PM. We also have an afternoon shuttle that goes to the French Quarter at 4:30 PM. That shuttle does not have a pick-up, as our drivers do not do night time pick-ups. For that shuttle, you have to take a cab or Uber back.

Purchase your shuttle tickets in the office. Our shuttle is cash only. We do have an ATM available for all of your cash needs. The cost is $15 a person, for a round trip ticket. It is $10 for a one way ticket (on the afternoon shuttle), as our guys don't do night time pick-ups, so you would have to Uber back. That is going to be your cheapest & easiest way to the French Quarter. It is most times cheaper than all day parking down there (in an area where it's ok to leave your vehicle unattended all day) & always cheaper than an Uber ride back & forth. Also, many times in season, there are constant special events that make parking difficult, more expensive and/or non existent in an area that is secure.

Our shuttles leave promptly, so you must be at take-off/pick-up points early, to load into the shuttle & leave on time. We do not wait. We do have different times of the year that we offer more than one shuttle, during big events. Those usually include Sugar Bowl, Super Bowl, Saints games & Jazz Fest. 

OUR SHUTTLE IS FIRST COME, FIRST SERVE, limited seating, (14 passenger van) that requires advance sign up & a ticket purchase. We suggest purchasing your tickets for the days you would like to utilize it, as soon as getting settled into your site, after checking in. We do not suggest waiting to purchase tickets until the last minute, or morning of, as it usually sells out. We can not guarantee seats will be available. We do not allow our shuttle service to be booked into advance of checking into our park, as we can't hold seats in case of cancellations/no shows. That is not fair to the guests currently at our park.

***As much as we would love to run additional shuttles, we have tried this in the past & it has not worked out. Unfortunately, many guests want to go at different times all throughout the day. We are not a cab service & thus can not just run any time someone wants to go. It unfortunately is not cost effective. We have settled on the times that work best for the bulk of our guests & the tours that they most often take.

We hold with KOA's national flag policy of no confederate flags. As far as other flags, we believe in free speech, thus not limiting other types of flags. We do ask that you be respectful of your neighbors. We will not allow flags or displays of any kind, that are not family friendly.

Our tour desk is located in our office/store. The hours are the same as our office/store hours. 8 AM to 7 PM, with the exception of major holidays. We work with companies that we trust, that we know are safe, reputable & that we know you're going to have a good time. We book all tours right in our office. We can also get your tickets to places like the zoo, aquarium, WWII museum & much, much more. We give you a map of the French Quarter & go over the whole map with you, showing you our shuttle drop off & pick up point, as well as everything else to see & do in the French Quarter. Our staff is standing by, ready to assist you at all times with questions, bookings, suggestions & helping you plan your whole trip! They are walking tour/restaurant books! Stop in our office to inquire!

We have grill rentals for anyone that needs one. You can rent one of ours for the duration of your stay for a low fee. We deliver it to your site.  We also sell in our store, any supplies you may need to use them. None of our sites have grills on them, except our lodges. We do continue to rent grills & fire pits, as well as sell ice & firewood, after our office/store closes, up until 10 PM. Just call our office at 504-467-1792 to get assistance with that from our night attendant. It will be charged to your site & delivered to you.

We sell ice & deliver it to your site. We do continue to rent grills & fire pits, as well as sell ice & firewood, after our office/store closes, up until 10 PM. Just call our office at 504-467-1792 to get assistance with that from our night attendant. It will be charged to your site & delivered to you.

Our dog walker usually walks, or takes care of your pups, anytime between 9 AM & 10 PM. Inquire in our office. We will provide you with her card. After you contact her to set up a day/time to meet, she will come over to meet you & your pup(s) & set up the dates/times for walking services. You must set this up in advance. She doesn't take last minute walking jobs, as her schedule is usually full.

RV wash service is usually anytime between 8 AM & before sundown. It is only available certain days. Inquire in our office, where they will give you the info you need. Once you reach out to the wash service, they will set up a day/time with you.

We have several services we use for RV repairs. Our office will provide you with their info. You call them & they will set up a day/time to come out & look at your rig. They will come out & do on site RV repairs, if possible. It is normally during regular business hours.

We hold with KOA's national cancellation/refund policy. If you cancel before 4PM, 7 days prior to your stay, it is a $20 cancellation fee. Within 7 days, you lose your deposit. For deluxe lodges, you must cancel 14 days prior, to not lose your deposit, as those are harder to fill. We have special cancellation policies in affect for certain major events like Mardi Gras, Jazz Fest & Super Bowl, etc. Please check those dates to read the cancellation policy on those. There are no refunds after a certain date for major festivals like that.

Changing the dates on your reservation, prior to coming, also falls into the same category as a cancellation. We will allow you to change your dates, as long as it is before the cancellation window closes (7 or 14 days prior to your reservation). Allowing date changes after the cancellation window closes, will fall under our discretion, but isn't guaranteed. We do not allow dates to be changed for special events. Our no refunds past a certain date rule applies for those.

Please see other general info item about early check-outs & our refund policy for those.

We do not give refunds for early check-outs, for unused days. We are usually unable to fill those spots once you have them booked & are on-site. Last minute bookings are really hard to come by & therefore, there are no refunds for early check-outs.

Welcome to The Big Easy! We hope you feel at home with us & that you love New Orleans as much as we do! It is our hope to show you how amazing & rich in history, food, music & culture that Nola is!

Our story is one of both a love of KOA and a love of New Orleans. Our journey with KOA began with a stay for our honeymoon in 2000. We fell in love with KOA then. We first became customers, then moved into their work camper program, became managers & are now owners! Our love for KOA & a work camper position, brought us to New Orleans. We have never left! We fell in love with this amazing city! As what we call here in NOLA, transplants, we have immersed ourselves in New Orleans culture. There is no better city for food, music, history, celebrations, festivals, parades & more! This city is alive with history, legends & a mixing bowl of culture! It gets in your soul!!! Our great joy is that we get to help you see the beauty in our city, to help you experience its magic, to help you fall in love with it, as we have! Our park is an extension of our home & we welcome you to it & to a city that doesn't get the nickname "The Big Easy", for nothing! Our heartfelt hope is that you feel at home here & that you discover the reason that they say, "You can live in any city in America, but New Orleans is the only city that lives in you." (Chris Rose).

WELCOME,
Michael & Deborah