Santa Cruz / Monterey Bay KOA Holiday General Information

Check In:
2PM for RV & Tent sites
4PM for all Camping Cabins, Glamping Cabins, and Deluxe Cabins
Early check in is based on availability; Early check in fee may apply.

There is a daily resort fee of $5.75 payable per site/per night for all accommodations, tent and RV sites that will be charged at check in. The daily resort fee will be posted to your account in addition to daily site charges, local and state taxes. This value added resort fee includes the following amenities:  Wifi, swimming pool, recreational amenities & wood delivery.

Check Out:
Check out time for all sites is 11AM.

General Store/Registration Office
Sunday - Wednesday:  9am - 7pm
Thursday - Saturday:  9am - 9pm

Pool
Daily:  9am - 10pm

Laundry
8am - 10pm

Quiet Hours
10pm to 8am
During non-quiet times, please be respectful of your neighboring campers. Excessive drinking, noise and foul language will not be allowed.

Whether you need questions answered about booking an upcoming stay, need edits made to your current reservation or more! We are here to help! 

We can be reached via phone at 831-722-0551 or via email at [email protected] and believe us, it can get BUSY around here!

It is our goal to respond to all voicemails and emails within 24 hours, however, response times may vary depending on volume and availability. If you are having a difficult time reaching us by phone, we apologize for the inconvenience and ask that you please leave us a voicemail or send us an email detailing how we may be of help. We will do our best to get back to you within 24 hours. We do have team members in other areas of our park that may be able to respond to emails sooner than our team working at the front desk would be able to answer the phone if they are currently taking care of guests on site.

The most difficult time to reach us will be during the daily check in times of 2PM for RVs and tent sites and 4PM for cabins.

Please note that site locking services are not available directly through the website. However, we are happy to assist you with this request. A service fee of $22.40 applies for site locking. For assistance, please contact us directly via phone or email.

We can't wait to hear from you!

This KOA doesn't charge extra people fees with your reservation. Each site includes the following in the base rate:

• RV and Tent sites: nightly rate includes up to 6 people
  
• Cabins: nightly rate includes up to the number of people the cabin sleeps 
  

For the safety and enjoyment of all guests, limits are enforced on the number of people who may be at the campground per reservation. This will be dictated by the site type that was booked. Please ensure that you are providing the total number of all guests that will be joining you during your stay when booking your reservation to ensure that you are booking an adequate number of sites to accommodate all of your guests. There are some sites that allow for more occupancy than others. This information can be found on our booking page and you are more than welcome to contact our front desk to discuss any questions that you may have.

A wristband is required for all guests at the campground and for the use of the recreation amenities. A guest will count toward the total occupancy of the site upon receiving a wristband (children under the age of 3 are not required to wear a wristband but will be accounted for in your occupancy). Our front desk will not be able to issue more wristbands than indicated according to the max occupancy of your site.

• At check-in, you will be asked to verify the number of guests associated with your site. Please give the names of all guests you wish to provide access to the property and should receive a wristband.  
  
• A limit of 2 to 12 people per site (depending on site type) will be enforced. That total number includes both the number of people on your reservation and any day visitors. If you already have the maximum number of people on your reservation, additional day visitors are not allowed.
  

RV and Tent sites are limited to 6 people per site.
An exception will be made for single families of more than 6 people staying in a Tent or RV site. This would be an adult parent, their spouse, and their children. This would not include nieces, nephews, cousins, aunts, uncles, grandparents, etc.. This exception will not be made for guests staying in Cabins and additional sites would be required in this case.

Camping Cabins, Deluxe Cabins and Glamping Cabins are limited to the maximum occupancy and this number ranges depending on the floor plan of the cabin. The number of guests/visitors per site cannot exceed the maximum sleeping capacity of the accommodation.

We appreciate your understanding and cooperation in our efforts to make every stay enjoyable and ensure that all guests will have access to the amenities that they are here to enjoy.

Effective July 1, 2024, pursuant to new California law, guests booking a stay in lodging (cabins in our case) in California may cancel a reservation without penalty up to 24 hours after the reservation is confirmed and receive a full refund. This is regardless of the cancellation policy that otherwise applies to the reservation. The law only applies to reservations that were confirmed at least 72 hours before check-in. If a reservation for an accommodation or lodging was made less than 72 hours before check-in, the deposit will be non-refundable.

Cancellation Policy (Effective for reservations made starting on 10/1/24):
If you need to cancel your reservation, please call the campground before the deadlines below to receive a refund of your deposit, less a $20 administrative cancellation fee. Text and email notifications of cancellations will not be accepted.
Cancellation Deadlines:
RV & Tent Sites: You must give 7 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., seven days before your scheduled arrival. Lodging & Accommodations: You must give 14 days cancellation notice. Call the KOA you made your reservation with by 4 p.m., fourteen days before your scheduled arrival. For guests booking accommodations in California, a full refund will be given for reservations canceled within 24 hours of booking, provided the arrival date is at least 72 hours after the time of booking.
Cancellation Details:
• Reservations made after these deadlines require nonrefundable deposits.
• Cancellations made after the deadlines will result in forfeiture of the full deposit.
• No refunds are given due to the discomforts of nature, including no-shows and early checkouts.
• No refunds are given on or after the arrival date.
• Refunds will be processed using the original credit/debit card, with no exceptions.
• The cancellation policy may be amended during a Regional/National travel disruption.
• Holidays and special events may have unique deposit and/or cancellation requirements. Please check with your selected KOA for details.

Bike Rentals:
Fees vary based on bike type & range from $15-$40 per hour.

We're proud to offer accessible accommodations so all guests can enjoy a relaxing and comfortable camping experience. Our accessible Deluxe Cabin features a ramped entry, wider doorways, a roll-in shower with grab bars and a fold-down seat, and a lower sink for convenience. The campground is designed with accessibility in mind, including wheelchair-friendly paths and public areas. If you have any specific needs or questions before your stay, our team is happy to help—just give us a call at 1-831-722-0551.

The speed limit throughout our park is 5 MPH. This speed limit also applies to bikes, scooters, and golf carts. Please be extra cautious as there are many little children playing near or on our roadways. Parents/Guardians, please keep an eye on your little ones and both teach them to obey the speed limit on their bikes and scooters, as well as look out for traffic on our roads.

Thank you all for keeping this a safe place for everyone!

Parking for 2 passenger vehicles are included with your reservation fees per reservation. We do allow additional vehicles at a rate of $10 per vehicle. If any of these vehicles obstruct the road in any way, we do ask that you park them in our overflow lot near the office/front entrance. We have a lot of big rigs come through our park and they need space to pull in and out of their sites. If the road is obstructed, it makes it very hard for some of these longer rigs.

We ask that you do not park your vehicle in a site that may seem unoccupied, as there may be a late night arrival in that site and we would not want to have to possibly wake you to have the vehicle be moved. If it doesn't fit in the site you have paid for, it goes in overflow, please!

Thank you for your understanding!

Personal use Golf Carts are permitted on KOA property and are only to be driven by someone with a valid driver's license and proof of insurance. The speed limit of 5MPH applies.

We do not offer golf cart rentals.

While we do not have breed restrictions here at our park, we do require that your pet be well mannered and friendly with other pets and people. Pets are expected to not disrupt the enjoyment of our park for other guests with loud or continuous barking.

Pet friendly Deluxe Cabins require a $25 per stay, per pet fee.
Pet friendly Camping Cabins require a $10 per stay, per pet fee.
We do not charge a pet fee on RV and Tent sites. We do ask that you notify us of the breed and color of your pet should we ever need to help your friend find their way home.

Pets are not allowed in our store, in our pool enclosure, in the sand pit surrounding the bounce pillow, on the bounce pillow, inside the Sand Shack, or on the playground.

It is expected that your pet will be securely placed on a leash while at your site and throughout the park, unless either inside your RV/Tent/Cabin or in a designated pet play structure. Should your pet be leashed at your site, the pet should not be able to reach any individual or other pet using our roads or pathways.

Please always clean up after your pet to keep our park clean and enoyable for everyone.

Connecting with nature and wildlife. Various types of wildlife big and small may be on this campground. Be alert and give them distance and respect. Keep dogs on a leash and properly store food, trash and cooking supplies. Your safety and the future of wildlife depend on you.

For a complete list of fire safety rules, please click on the link

Place bagged trash curbside in the morning by 11am and a team member will be by to pick it up.
Please do not leave trash out overnight or burn in fire rings.

Propane fills are available at the General Store starting after 9AM and only during daylight hours.

If you arrive after our regular office hours, you will have an envelope with your reservation information at the greeting station.
Once you have your envelope, head to your site and come to the Registration Office before 10am the next day to complete registration.

KOA after hours phone number:  831.588.6299
In an emergency, please call the Santa Cruz Sheriff at 831-471-1121.

To ensure a safe and enjoyable environment for all guests, any behavior deemed disruptive, including excessive intoxication, harassment, or threats of violence, may result in immediate removal without refund. Campground management reserves the right to determine what constitutes objectionable conduct and take appropriate action.

Welcome to beautiful Santa Cruz, coastal camping at it's finest!

Andy is the general manager of Santa Cruz/Monterey Bay KOA Holiday. A lover of camping and the outdoors, Andy finds peace and freedom through two of his favorite things – the ocean and the mountains. Prior to KOA, Andy held several positions in the hospitality industry, ranging from Sr. VP, Director of Operations, Regional Director, and even Official Sandwich Artist. He and his wife met in high school and together have eight children and two dogs, Copper and Diesel.