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Campground Reviews

Jan 02, 2022
Jan 02, 2022
Jan 02, 2022
We had a wonderful stay. We will definitely be visiting again
Jan 01, 2022
Our stay was great. The only bad thing about the site was the mud. We had a concrete pad but had to walk through mud to get to our vehicle or to my parents camper which was beside us. Other than that all staff was very friendly and we would definitely return.
Jan 01, 2022
Great Christmas
Jan 01, 2022
Friendly staff, well maintained campground. Cabins have everything you need for your stay. I recommend this KOA. Planning to return mid year.
Jan 01, 2022
The Campground has always been nice. This last stay was probably the worst its ever been. The check in process was a disaster, they didn't have our cabin ready and had to wait in line multiple times. It was dirty anyways. The pool had feces in it and was clearly neglected for hours or days. The staff was rude and unhelpful. They acted as though my problems were made up and I was the problem.
Jan 01, 2022
We arrived hours early lady at check out was very rude and made sure to let us know we WERE NOT CHECKING IN TIL 4. cabin had only 2 spoons one bowl no bbq equipment. Last morning trash was all over the ground as no one picked it up the day before. No room service we had to ask for toilet paper and trash bags.
Dec 31, 2021
Everything was great but the bed was not big enough
Dec 31, 2021
It was amazing
Dec 31, 2021
Great time at smokie mountains
Dec 31, 2021
Dec 31, 2021
Every other weekend I go there for the last two months and it seem you try your best to stick me in the muddiest or worst site. Last one piles of leafs afraid my RV would clutch the leaves on fire. Even mentioned it to them and they had plenty of the same sites to move me to. I’m done with this place which is a shame I had so many good memories here when my daughter was little.
Dec 31, 2021
Clean campground and great place for kids, fishing, and relaxing! Always a great time at this koa stayed many times and can't wait to be back! Thanks so much for Joann at the check in desk, friendly, helpful and does such a good job, friendly staff
Dec 31, 2021
Very poor customer service. I arrived around 230pm, when I went to the check in desk. I was told which cabin I had but that I would have to come back at 4pm because that was check in time. I had to leave the next morning, I left the key in the drop box. Tried numerous times to call and let the staff know I had left, calls were rolling over to the call center. NOT ENOUGH STAFF TO PROVIDE SERVIC
Dec 30, 2021
Tried 2 view cabin months before ckn.Told it would cost $10 to view.Found out why they didn’t want us 2 see them ahead of time.Deluxe suite on the Raven Fork Rvr means a cabin the size of a 4 man tent with mud puddle 2 look at.Rvr is dried up on their part.Use old pictures to advertise. Cabin dirty & broken inside.Even when hazards brought to attention not fixed.Emploees enjoy lying to your face
Dec 30, 2021
Check in was excellent, the person who check us in was great. There was only a few small issues.... 1. Cable connection was pretty bad 2. Internet was pretty much not there. 3. The person who was working the night shift could you a some more training on how to talk to customer.... she was a bit rude and really seem like she did not want to be there. Again, our over all stat was very pl
Dec 30, 2021
Most of the staff were very nice and helpful. The indoor pool and hot tub needs work. The hot tub wasn’t hot and the jets were barely working. Other than that it was good.
Dec 30, 2021
We were very disappointed in the cleanliness of our cabin. Our shower had hair stuck to the walls, our trash can was disgusting (full of dirt and spilled substances), and our pillows and blankets had blood spots/ stains all over them. The campground itself was okay. However they have a community fire pit that runs on propane, we asked them to light it for us 4 times and it was never done.
Dec 30, 2021
Our stay was most enjoyable. We were disappointed when we started having internet connection issues. They started around 12/23.
Dec 30, 2021
False advertising. Stated they had all these holiday events and none of them occurred. Lady in office very rude to people questioning it as well. Longtime KOA person but won't be back to this location.
Dec 30, 2021
This KOA is in a great location in Cherokee NC. We were very disappointed to find that the amenities (indoor pool and hot tub) were dirty and seemingly not maintained. Also we tired on several occasions to call the office but encountered an unanswered telephone and a recorded message tree that left no options to leave a message. We will likely seek a different campground on our next visit.
Dec 30, 2021
We had an amazing stay. It was our first time at KOA. We enjoyed every part of the stay. The staff, the grounds, the doggy park, the streams, the proximity to Migo Falls, the entire experience was more than we could have asked for. We will definitely be back and look forward to trying other KOA around the country.
Dec 26, 2021
Dec 25, 2021
I had one problem. I didn't want to leave at checkout. It was so peaceful there. Wished I could have stayed a few more days but my schedule wouldn't allow for it. Lol Merry Christmas! �
Dec 25, 2021
Dec 25, 2021
This KOA has rude staff and doesn’t sell propane by the gallon, but by the tank which made me not buy from them. As a VIP KOA kamper, this KOA could do better.
Dec 24, 2021
It was great!
Dec 24, 2021
Our first time ever staying in a Koa was not a very good experience, the first night here 12/18/21 realized the cabin (389) was not what we rented over the phone. What we were supposed to have was a deluxe cabin with fire place over looking the river. The cabin was dirty. Floors were not mopped or swept, shower had hair and bugs in it. The front of the toilet on base had dried pee and dust collect
Dec 23, 2021
The staff is friendly, helpful, and always had a smile on their faces. The campground was under construction, but you couldn't even see a mess. The whole place was beautiful!!! The cabin was warm and inviting. I can't wait to come back and bring my family during the summer!!!
Dec 23, 2021
Office staff were unfriendly. Your campground advertised activities which is why we picked your place and then we get here told they aren't doing them despite advertising still for them. If I had known that I would not have came.
Dec 23, 2021
We really like this KOA and this was our second stay there. However this time the cabin and beds were not up to the mark! The sofa bed was in a really bad shape. Utensils were missing in the room. We had to go to the office multiple times to have things corrected!! The customer service and house keeping really need to up their service level. All despite the fact the KOA did not have many guest
Dec 22, 2021
Dec 22, 2021
Extremely disappointed that the Grinch Breakfast I paid for was non-existent. No food, no Grinch, no nothing, and definitely no apology from the rude women who work the front desk here. Nice campground!
Dec 21, 2021
Dirty cabin, bad customer service would not recommend to anyone.
Dec 21, 2021
Complete lack of supplies in cabins. House keeping very unhelpful when requesting items.
Dec 21, 2021
Beautiful location for the Deluxe Cabin on the river. I wanted to give a good review but was disappointed. When we arrived the soap, shampoo, conditioner, and body gel dispensers were completely empty. The fireplace did not work and despite complaining three diff times, no one came to look at it- sad bc i paid extra for a cabin w fireplace. The floor was filthy and some linens were dirty.
Dec 20, 2021
Very crappy, didn’t have anything they advertised when we got there didn’t get clean towels rude employees would most definitely like my money back paid a lot of money drove over 5 hours and it was nothing that that advertised when i booked it they claim no staff to do it like promised on the web site
Dec 20, 2021
The cabin was very dirty on arrival. The front desk staff was unfriendly and unhelpful.
Dec 20, 2021
Finding a lot of dog hair triggering my allergies was not fun, but I survived. The cabin was not as clean as I thought it would be. Maybe replacing some utensils would help too. Bed was comfortable, sheets were clean which is very important. Over all ok I say. The area is amazing and we enjoyed ourselves.
Dec 20, 2021
It’s a good location in the mountains. Clean bathrooms and showers. Indoor heated pool. The registration/camp store is nearly new and has much potential.
Dec 20, 2021
I always enjoying my stay at this KOA
Dec 19, 2021
The site we were assigned had standing water when we arrived. The people in the site next to us said they had reported the problem 2 x. When we told the admin them they moved us. The shower stalls needed cleaning….the buildup of dirt behind the shower doors was just gross. The womens’ toilet stall walls had small areas of feces n blood smeared on the walls around the toilet paper.
Dec 16, 2021
Cabin was gross and not cleaned. Even after cleaned it was shabby and falling apart. Bed was terrible: slanted, very worn, and very loud. Very very disappointed. I posted a google review with pictures and more information.
Dec 15, 2021
Staff not very friendly, restrooms/showers smelled terribly like mildew, site was unlevel and has tree stumps that hindered access to camper, site right next to open gate to public parking area.
Dec 15, 2021
Rude staff. The pool area was a mess. Smoke decror was beeping in cabin. Mattress and pillows needed to be burned at the bonfire.
Dec 15, 2021
The cabin was wonderful. However, the comforter was stained with hairs on them. The golf cart seat was torn and mildewed. The lady who checked us in was very rude to us and her fellow co workers in front of us. We enjoyed our stay and will try it again, but lowered expectations.
Dec 15, 2021
Comfortable beds, wish the shower heads weren't so cheap, tv went out due to a storm but only the backside was out of TV, everyone in the middle to the front had TV. Beautiful scenery
Dec 15, 2021
Love the indoor pool. Love the cabin we stayed in. The only issue I had was we went to the front desk asking for t.p and was told housekeeping would bring it. Later that afternoon still nothing and had to go back to the office. We stayed in a pet friendly cabin it was great besides a few of the blinds were chewed thru and a few balls of pet hair rolling in the floor. But nothing a broom can't fix.
Dec 15, 2021
Feb 10, 2022
Beautiful KOA! Tent camping along the river. Staff friendly. So many things to do around the area. Short drive from the campground, you will come to Mingo Falls, Amazing!! A must see! Will stay here and camp again. We loved it!
- Wilderness Girl on Google
Feb 10, 2022
This is a fantastic facility located in a great location. Staff is very helpful and friendly.
- Timothy Paul on Google
Feb 10, 2022
Nearly 400 cabin / RV / tent sites. Clean, well lighted, heated bathrooms & hot showers. Easy in-N-out even for big rigs. Close to attractions, the City of Cherokee & not far from Gatlinburg TN.
- Frank Brunn on Google