We're Sorry!

Internet reservations are currently not available for this KOA: Santa Cruz / Monterey Bay KOA Holiday

Please call the campground directly to make your reservations at 1-831-722-0551. Thank you.

Campground Reviews

Jan 07, 2022
Extremely expensive. And for that amount guests should have a decent wifi. "Only for e mails". The person at the office said. NOT WHAT I want to do n my vacation. "No streaming". She said. Everything was clean, orderly. But impersonal. The huge laundry room was immaculate with some sporadic music coming on. Not a single chair for the person waiting for laundry?! Not welcoming and all.
Jan 07, 2022
The staff was friendly and very helpful. We appreciated the cleanliness of the camp and all the things it had to offer.
Jan 07, 2022
Awesome great start to 2022
Jan 07, 2022
Really nice and clean cabin! We were 4 people and the cabin was a good size for all of us. Better than a hotel room, quiet and welcoming dogs. What else? Thank you.
Jan 07, 2022
Late arrival easy with directions at the gate. Bathrooms remodel are very nice, enjoyed the hot tub spa . Setting is more natural and rustic in some areas to our preference. The store has little selection of food so come with your own graceries.
Jan 06, 2022
We love KOA.
Jan 06, 2022
Deluxe cabin was expensive for just two people, but less expensive cabins were not desirable because they did not have bathrooms.
Jan 06, 2022
My kids LOVE this campground and continuously want to return but the staff is so rude! My brother booked a site next to us and when he arrived it was a 50 amp, not a 30 like he had reserved. Instead of apologizing and just giving him an adapter, the staff was so rude he had to ask for a manager, who ultimately gave him the adapter to make it right. Big headache and kinda ruined the first day.
Jan 05, 2022
Everything was great. I love how kid friendly it is.
Jan 05, 2022
I think the sites need to be more level. My trailer wouldn't level out and i looked at other sites and there is way to much incline on the dirt sites. Other than that i would go back but feel all sites need help with leveling.
Jan 04, 2022
To be honest I am completely shocked with the front desk ladies, besides Cindy, she is wonderful. The young girls that work the front desk are completely rude. We have been camping here for several years in a row up to two times a year and have never dealt with such attitude. We come as a group of maybe 10 families most up to 15 for New Years each year. So disappointing. Miss the old friendly staf
Jan 04, 2022
Jan 04, 2022
The stay was horrible! The place was filthy, had a 2 hour later than promised checkin, water was turned off, internet didn’t work, and the management was terribly rude!
Jan 04, 2022
We stayed for 6 nights.l, over New Year’s. They stated certain events happening but all were things you do solo. Previous year there was a dj etc. A lot of families there but nothing real social. Minimal staff. Called 3 times , and sent pictures, of filthy shower. Staff was very friendly. I wish more social, family activities. Or else lower the costs some.
Jan 04, 2022
Jan 04, 2022
Great as usual- ton of activities for the kids, staff very friendly and helpful. Restroom and showers were clean. Definitely recommend this campground.
Jan 04, 2022
Wonderful stay and family vacation!
Jan 03, 2022
The power and water went off for several hours . ok that happens but then they shut the water off again the next day for repairs. ok repairs need to happen but give us some warning to put water in our tanks. we don't keep water there (it takes more gas to pull the rv and water goes bad). lastly kids were running around at full speed on golf carts and apparently that's ok. bad experience
Jan 03, 2022
Our stay at KOA was great! The park was very nice, very clean and the staff was awesome! Lots of things for the kids to do and very well kept! I will definetly be staying here again and would recommend to all of my friends and family!
Jan 03, 2022
A regular location for us. Another amazing trip
Jan 03, 2022
Would have rated a 5 if we did not have an issue at check our cabin wasn’t ready at 4pm and we had to wait over an hour with 2 young kids. It’s December and dark and cold. Not cool. Aside from that we enjoyed our stay. Very clean KOA.
Jan 03, 2022
Very nice!! Thanks so much!
Jan 03, 2022
Jan 03, 2022
We loved the campground. Lots to do. Our only issue was with kids on their bikes. They rode through our site and I had to yell at them because they almost ran over our dogs. I think they should be required to have a light on their bike. At night, they can’t see our dogs.
Jan 03, 2022
This is a good park especially if you have children. We were their over New Years weekend so there we some people partying but we didn’t feel disturbed. Sites were large enough but the fire pit is next to the neighboring site septic drain. Wish more of the parks would place the fire ring elsewhere.
Jan 03, 2022
As always this was a great experience and a beautiful weekend. The staff here is absolutely amazing from when you walk through the door at the store to check in 2 them helping your kids are with arts and crafts all the way up to check out. This is a top-notch staff! My kids had a blast doing the tie dye shirts for arts and crafts they also rented family bicycles and use the hot tub it was amazing!
Jan 03, 2022
Santacruz Koa definitely out met our expectations, the facility was clean, and the staff was very nice and helpful. Very nice campground and lots to do with the kids. We will be booking again for this upcoming summer.
Jan 02, 2022
Great location, however new ownership seems to be lacking in customer service. Increased prices and added fees were a surprise to.
Jan 02, 2022
We’ve stayed here 3 times. 2 of the 3 stays we lost powers for extended periods. Once we lost water. This is by far the most expensive campground we visit, yet they can’t seem to fix their infrastructure. No attempt has been made by management to compensate guests in any way. Far smaller and less expensive campgrounds do better. You pay this much for full hookups, you expect to get it.
Jan 02, 2022
Beautiful campground with lots of amenities for the kids.
Jan 02, 2022
Having the hot tub close at 6pm was very disappointing. Paying what guests pay should cover the cost for someone keeping the store open (if it is true that a landline needs to be available for emergencies) . At least until 8:00. Not being able to go in the evening was very frustrating to not be able to use all the ammenities for the amount that we paid to stay
Jan 02, 2022
One of the best KOA’s we have ever stayed!
Jan 02, 2022
We have been coming to the Santa Cruz KOA traditionally with multiple families every year for the past 5 years, we are disappointed that each time more amenities are being taken away and the price keeps going up and check in times are getting later. As well as the power going out for 5 hours the first night and no water off and on constantly and the front desk girls were rude! Not happy campers!
Jan 02, 2022
There was no heat during the majority of our stay. The first night the power went out. Then water was out intermittently. There was no apology. Then the water came back on (no communication) and our sink overflowed. Manager kicked us and our two young children out at 2pm on New Year’s Eve with no other place to stay. We have been loyal customers and referred people. We will tell people to stay a
Jan 02, 2022
Jan 02, 2022
We have been coming there traditionally for years and we are disappointed that each time more amenities are being taken away and the check-in times are getting later and the price is going up. the power going out the water going off and the rude front desk girls certainly didn’t make me feel like we want to come back anytime soon. I feel we should be compensated for such an unpleasant experience
Jan 01, 2022
The internet was very slow, we couldn't get anyone at the office to answer questions. We tried to rent bikes two days but no one was at the bike stand and the electricity went out one night. The train, pool and jump pillow were great.
Jan 01, 2022
Drove from Washington State to meet up with family from San Diego. Grandkids had so much fun between the heated pool , play equipment, train and campfire s’mores. Campsites were clean and spaced nicely.
Jan 01, 2022
WiFi was not working during first day of stay. When staff was told she gave me an explanation as if regular people don’t understand how WiFi works. Felt insulted. I have a degree. I think I would have a clue how WiFi works.
Dec 31, 2021
Hot water tank went out twice and lost power 1/2 a night
Dec 31, 2021
Generally good but with the following exceptions: 1) We explicitly reserved a full hookup site (including sewer) but were given a site with no sewer. This cost us an hour to visit the office/unhook/move the trailer/rehook 2) The 30-amp outlet is loose and needs to be replaced 3) The water faucet doesn't shut off fully and needs to be replaced
Dec 31, 2021
Dec 31, 2021
Good communication, clean park, helpful and friendly staff
Dec 31, 2021
Dec 31, 2021
Went OUT OF POWER ALL NIGHT, we needed to use our generator. In the morning at the check out the lady in the front desk said she couldn't do anything about it. We asked if they can give us a discount, since we used the generator ALL NIGHT, and she said NO. So we called "Customer Service" and they said they can't do anything about it either because KOA's are managed independently. DISSAPOINTING!
Dec 31, 2021
Power went out, no back up generator. Cabin was freezing due to power outage and had my elderly mother with me. Had to end the night early,very disappointing! They did not even offer a discount or an apology.
Dec 30, 2021
Great park in a good location. Quiet and clean.
Dec 30, 2021
My cabin had a leak and my daughters clothes got wet. I did not appreciate that and I feel that the staff did not try to accommodate me. I was not too happy and hope that the leak gets fixed before they rent it out. It was cabin #83
Dec 30, 2021
Dec 30, 2021
Very nice campground, we will be back! Thanks.
Feb 10, 2022
We love this place. I've spent time at many Koa over the years and they are all clean, fun for the kids and so close to Monterey pier and Santa cruz boardwalk. Over the years I've stayed here 5 or 6 times. The only drawback is the price it is very spendy. We pay half the fee at the booking and we save for the rest. Never had any problems with the camp sites or the management I have given it 4 stars, not 5 stars because of the price of the lodging. My favorite Koa is Manchester Beach.
- Cindy Russell on Google
Feb 10, 2022
Buen servicio, personal amable.
- Narraciones de un BURRO by Walter Saravia on Google
Feb 10, 2022
Beautiful campground...we'll be booking soon!
- Terene Roberts on Google